Question 1

How do I track my order?

Accepted Answer

Once your order is processed and shipped, tracking details appear in your account order history and in your shipment email updates. If tracking is not showing yet, allow up to 24 hours after dispatch for the carrier to update.

Question 2

Can I cancel or edit an order after payment?

Accepted Answer

If fulfillment has not started yet, contact support immediately. Once an order is already being processed or shipped, changes may be limited. We process orders quickly, so reach out as soon as possible.

Question 3

My order shows delivered but I haven't received it — what do I do?

Accepted Answer

First check around your delivery area and with neighbours. If it still hasn't turned up within 24 hours, contact support with your order number so we can open an investigation with the carrier.

Question 4

What payment methods are supported?

Accepted Answer

Available payment methods depend on the storefront configuration and your region. Supported options are shown clearly during checkout. If you're having trouble completing payment, contact support for help.

Question 5

Why was my payment declined?

Accepted Answer

Declines are typically issued by your bank or card provider, not by us. Try a different card, check your billing address matches your bank records, or contact your bank directly. Our support team can also help investigate.

Question 6

How do returns and refunds work?

Accepted Answer

Eligible items can be returned according to the returns policy. Start a return via your account order history or by contacting support with your order number and reason. Refunds are issued after the return is reviewed and approved.

Question 7

How long does a refund take?

Accepted Answer

Once a return is approved, refunds are processed within 2–5 business days. The time it takes to appear in your account depends on your payment provider — usually 3–7 business days after we process it.

Question 8

How are flash deals priced?

Accepted Answer

Flash deals temporarily override storefront pricing for eligible products during the active deal window. Once the deal ends, the regular product price is shown again. Deal timers are displayed on eligible product pages.

Question 9

Do you restock sold-out variants?

Accepted Answer

Restocking depends on product availability and supplier flow. Variant stock shown on the storefront is live and may change quickly. There's no fixed restock schedule — check back on the product page for updates.

Question 10

How do I reset my password?

Accepted Answer

Go to the sign-in page and click "Forgot password". Enter your email address and we'll send you a 6-digit reset code. Enter that code on the reset screen and choose your new password. If the code expires, request a new one.

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